Single Sign-On can improve user experience; improve user productivity; reduce Help Desk costs (according to Gartner, up to 50% of all Help Desk calls are requests for password resets); improve password and information security; improve collaboration and reduce project delivery timescales.
Internet/Cloud/B2B Single Sign-On is a mission critical solution that involves multiple security and application integration challenges. A Single Sign-On implementation must allow secure Internet access to the Web-based applications or services of customers, suppliers, and business partners to meet continually evolving business challenges, for example,
- Business to Employee – Employees working in different locations using a mobile device to access central systems, for example, salesmen or service engineers or medical teams.
- Business to Client – Clients accessing websites to place orders, make purchases, access important or confidential information.
- Business to Business – Business partners accessing systems to collaborate on projects, obtain information, place orders, access support or to check delivery schedules.
SSO has to be addressed at multiple levels. A carefully planned and implemented Single Sign-On can deliver promised business goals by helping standardise identity, web application security, enhance ease of use and position the enterprise for rapid, secure integration with business partners and customers systems as well achieving password management goals.
All Single Sign On projects adhere to a core set of challenges, but every project presents a series of organisation specific challenges. A Single Sign On project is a great deal more than implementing the SSO software and project management processes.
Key features of a Single Sign-On implementation include:
- SSO Functionality – The user, whether client, employee or business partner must have easy and transparent access to the applications for which they have permission after logging in.
- Access Reliability & Robustness - The SSO must be both reliable and robust as it may be the only gateway into applications for employees and clients.
- New Applications & Scalability – As new applications become available and users added to the environment, it should be easy to add these new applications and users to the SSO platform.
Single Sign On brings a number of important business benefits including:
- User Experience - Improved client/employee/partner access to key applications. SSO is designed to enhance the end user experience during log-ins by making the process quick and simple. A user-friendly login process can be very important because the login screen is where the first interaction between users and your website takes place.
- Improved Productivity - Companies implementing strict password policies for good security reasons, however, simple login processes can take much longer than usual. If the user fails more than a set number of times, they will have to call Help Desk and request for a password reset. Remembering and entering only one password can significantly cut down login time, reduce failed logins and calls to the Help Desk.
- Improved password and information security - SSO facilitates employee buy-in as the user only has to remember a single password, hence encouraging the use of strong passwords and improving password security/confidentiality.
- Reduced Help Desk Costs - Reduced Help Desk effort and related costs. SSO saves users from having to memorise multiple passwords. SSO will allow your users to remember just one password or at least much fewer passwords (since you may still have non-SSO-enabled applications), reduce the chances of forgotten passwords, and consequently bring down your Help Desk costs.
- Facilitates Collaboration & Reduces Project Delivery Time - Many projects and products are built through collaborative endeavors between partner companies. However, for these collaborations to work effectively, the participants must be able to interconnect their disparate IT systems to exchange data seamlessly. Single Sign-On provides the management of authentication to enable users to login once and then immediately gain access to all shared applications.
How Equion can help:
Equion can help you achieve your SSO goals in many ways including:
- Implementing your complete enterprise Single Sign-On system.
- Developing your Single Sign-On strategy.
- Project investigation, preparation, planning and costing.
- Helping establish critical success criteria and identifying and defining project objectives.
- Establishing project phases i.e. which application will be incorporated into SSO and when.
- Developing the end-to-end strategy.
- Carrying out Systems auditing.
- Review existing procedures and policies.
- Support & Operational planning.
- Delivering knowledge transfer and training to your team.
If you would like more information then please contact us
Remove the need for users to remember and manage multiple passwords.
“I need to reset my password” has long been one of the top things that helpdesk admins hear in support calls on a daily basis. When multiplied across a large organization, the time spent addressing this recurring problem burdens IT organizations. By reducing the number of passwords that users have to remember, this common IT helpdesk annoyance may be mitigated.
Improve user experience through automatic login
Along with uptime and performance, usability and user experience are two key drivers for the long-term adoption of technologies in any organization. While it may seem simple, users appreciate when IT saves them time and effort so that they can focus more on their work and less on tech and remembering passwords.
Allowing for automated login to other collaboration and communications applications such as Microsoft Lync, SharePoint websites and corporate intranets after providing credentials just once, IT can make more friends in the user community and contribute to the adoption of deployed technologies.
Reduce the risk of user account lockout
While related to the first benefit, persistent users with many accounts and passwords may continually enter an incorrect password until, alas, their account is locked out. This presents yet another challenge for service desks since they now have to spend time determining whether the person submitting the request is actually entitled to do so.