Business Challenge
The Human Resources Department (HR) of a major media organisation was frequently contacted by UK and international staff seeking information and guidance on a variety of HR issues.
The volume and frequency of enquiries was not only high, but also highly repetitive, time consuming and disruptive to HR. HR wished to implement an intranet-based HR portal to include the following key areas – Policies, Procedures & Forms, Employee Benefits, Payroll, New Starter Help, Career Development, Vacancies, Activity Calendar, News, etc.
Solution
A human resources system was specified and built to meet HR's requirements. We managed the delivery of the full solution from project initiation through to final testing and live. Our specific contributions included:
- Functional specification
- Graphical designs and storyboard
- Prototype website site
- Completed website site
- Installation into staging and production environments
- Training for site administrator
- Operational support agreements
- Project management from initiation through to operations
- Technically led the project
- Wrote the business specifications
- Wrote the technical specifications
- Defined HR reporting requirements - ensured delivery of daily, weekly and monthly reports to key HR and management individuals
- Defined technical interfaces requirements
- Managed the graphical design process of the registration screens
- Defined, managed and tested security
- Ensured that Data Protection Act (DPA) criteria were met
- Acted as interface between Human Resources and Technical to ensure correct delivery
- Acted as technical interface between the HR department and third-party agencies
- Wrote testing strategy
- Specified and carried out testing from unit through to full end-to-end testing
- Defined and ensured it was operationally supported
Business Benefits
Business benefits resulting from the development of this intranet website included:
- Global Standard - A global standardisation of the HR function
- Focal Point - A focal point for HR, providing a central platform for announcements, initiatives, policies and procedures, etc.
- Improved Communication - Improved communication and co-ordination of HR information to company staff
- HR Efficiency Increased - Increased efficiency and cost avoidance by HR, company staff and external candidates by making the internal central vacancies database available online
- Cost Saving - Cost saving to HR and company staff, through the online availability of frequently requested HR information and documentation.
- Cost Avoidance - Through reduced administrative overheads in collating and maintaining the documentation and information centrally, i.e. avoidance of multiple copies and versions of key documents
- Efficiency - Efficiency increase, cost saving and global standardisation achieved by carrying out and managing employee assessments online
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